Upon receipt of full payment and full personalization details, we will take 12-14 days to process and create your personalized items. We cannot rush our production time, but we offer expedited shipping options.  

If you need something by a certain date, please let us know in the “Instructions and Requests” field or email us at contact@ruggedgifts.com. We will try our best to accommodate your request - but we cannot offer a guarantee as the handmade process can be influenced by many factors that we cannot foresee.

Every Rugged Gifts item comes packaged in a complimentary gift box with care.

For sizing information, please refer to the following charts:

• Leather Band Bracelet and Silver Bracelet: Bracelet Size Chart
• Ring: Ring Size Chart
• Necklace: Necklace Size Chart

Regarding to the leather cord bracelet, it can be adjusted approximately from 5.5" to 9". 

You can also send us an email at contact@ruggedgifts.com to have further advise.

Definitely yes. Simply give us instructions in the “Instructions and Requests” field or email us at contact@ruggedgifts.com. We will do the engraving as per your request.

We don't offer that engraving since it may deteriorate the quality of the item.

Yes we can do that. Please email us at contact@ruggedgifts.com to get further advice and instruction.

You can place the order first without uploading any pictures, and simply email us the images and instructions for your order at contact@ruggedgifts.com.

Yes we can do that. Simply upload the pictures and give us instructions on which word to use from which image and the order you would like. You can also place the order without uploading any picture - simply send the pictures and instructions to contact@ruggedgifts.com.

Much as possible, we refrain from doing that except in exceptional cases where very specific instructions are given. One’s handwriting reflects precious memory, and we try to not to touch it. However, if you feel that it is important to change a certain word, contact us at contact@ruggedgifts.com.

There are many designs that can come with option for back engraving. For others that don’t, please email us at contact@ruggedgifts.com for a custom order.

Please kindly understand sterling silver does get tarnished. How fast it gets tarnished depends on how you care for your jewelry and the nature of your sweat. However the good thing about silver jewelry is that when your piece shows signs of tarnishing, you can clean it with a polishing cloth or preferably a cleaning solution and it will look like new again.

If you are having trouble placing your online order please contact us at contact@ruggedgifts.com.

If you are on the PayPal payment gateway site and you are receiving an error message, please try again later or contact PayPal Customer Service at 1.800.221.1161 (US) or the respective PayPal helpline of your country.

We are sorry that we do not offer phone support at the moment. If you have any question, please email us at contact@ruggedgifts.com and we will get back to you soon as we can, usually within 1 business day in off-peak season.

We begin working on your personalized order almost immediately after it is placed. If you want to change or cancel an order, please contact us at contact@ruggedgifts.com as soon as possible. Please include your order number and name.

Orders can be cancelled within 24 hours of purchase. After the 24-hour grace period, a small cancellation fee might be charged on a case by case basis depending on how far we’ve come into the production process. Order cancellation will no longer be accepted 3 days from your order date.  

For order change, whether it is possible and will there be a fee involved should be discussed with us via email.

As our items are personalized to order, we are sorry that we cannot offer a full refund or exchange. On a case by case basis, a partial refund or remake at cost (profit-free) might be offered.  You can reach us at contact@ruggedgifts.com.

Only non-personalized items are accepted for return. Please contact us and provide the name and/or email address of the gift giver. If the item is returned within 90 days of original purchase in mint condition, we will issue you Store Credit towards a different items.

Refer to our Return and Exchange Policy here.

After an order is placed, we will send you an order confirmation via email to review your personalization details, shipping address and other order information. Therefore, it is important to provide us with a valid email address that you check regularly.

If you didn't receive a confirmation email, please check your spam box.To ensure that our emails do not go to your spam/junk folder, add contact@ruggedgifts.comto your trusted sender list.

If you have an account with us, you can log in to check your order status. If not, you can always drop us an email at contact@ruggedgifts.com.

You can do that by emailing us as soon as possible via contact@ruggedgifts.com to purchase an order upgrade.

You can place the order first without uploading any pictures, and simply email us the images and instructions for your order at contact@ruggedgifts.com.

For more delivery information, view our Shipping Options.

Singapore is our transit point for all international orders as it makes it much faster for international orders to be Fedexed to, then delivered from Singapore, rather than shipped directly from the US. (This is known as drop-shipping). This helps save time and cost for buyers. We used Singapore Post as it is one of the most reliable, cost-effective post in the world as compared to USPS.

You can do that by emailing us to check if the item has been shipped, and purchasing our shipping upgrade here.